Contact information
Contact Information
We value your feedback and are here to help with any questions, concerns, or requests regarding our products and policies. Please find our official contact details below.
1. Customer Support
- Primary Contact: Email is our fastest and most efficient support method.
- Direct Email: You can reach us directly at prashantm4418@gmail.com.
- Response Window: We aim to reply to all inquiries within 24 to 48 hours.
- Weekend Support: Emails sent over the weekend are answered on the next business day.
2. Order Inquiries
- Subject Line: Please include your Order Number in the subject line.
- Tracking Questions: For tracking issues, please wait 5 days after ordering before emailing.
- Change Requests: Address changes must be emailed within 1 hour of placing your order.
- Supplier Coordination: Cancellation requests are subject to supplier processing status.
3. Returns & Refunds
- Pre-Approval Required: Do not mail items back without contacting us first.
- Return Address: Email us to receive the correct supplier warehouse return address.
- Photo Proof: Attach clear photos to your email for damaged or defective items.
- Cost Confirmation: Remember that buyers cover return delivery charges for standard returns.