Refund policy

Return & Refund Policy
Thank you for shopping with us! We want to ensure you have a transparent shopping experience. Because we operate as a dropshipping store, we work with global suppliers to bring you the best prices. Please read our policy regarding returns and refunds carefully.
1. Return Shipping & Costs
  • Customer Responsibility: You must pay all return delivery charges.
  • Condition: Products must be returned in their original, unused condition.
  • Packaging: Items must include all original tags and packaging.
  • Non-Refundable Fees: Original shipping fees are non-refundable.
2. Eligibility Window
  • Time Limit: You must initiate a return within 7 days of delivery.
  • Exclusions: Items on final sale cannot be returned.
  • Hygiene Items: Intimate goods or perishable items are non-returnable.
3. Damaged or Wrong Items
  • Defects: We replace items if they arrive damaged or defective.
  • Proof Required: You must email clear photos of the damage.
  • Timeframe: Report damage within 48 hours of delivery.
  • Cost Waiver: We cover shipping fees for verified defective items.
4. How to Start a Return
  • Contact Us: Email our support team to request a return address.
  • Do Not Refuse Delivery: Returning to sender without approval voids your refund.
  • Tracking: You must use a trackable shipping service for returns.
  • Lost Shipments: We are not responsible for lost return packages.
5. Refund Processing
  • Inspection: We inspect your item once it arrives at the warehouse.
  • Approval: We will notify you via email if your refund is approved.
  • Timeline: Approved refunds take 5–10 business days to process.
  • Payment Method: Credits automatically apply to your original payment method.